VIRTUAL APPOINTMENTS

Hoping to D.I.Y with some expert guidance? You’ve come to the right place.

Our virtual plumbing appointment refers to a remote consultation or service provided by a licensed plumber using video conferencing or communication technology. This method allows us to assess, diagnose, troubleshoot, offer guidance, or provide advice on plumbing issues without physically being present at the location. Here's a breakdown of what our virtual plumbing appointment involves:

1. Scheduling the Appointment:

  • Contact us at 704.703.2730 to schedule a virtual appointment! Provide details about the plumbing issue or consultation needed. Choose between either 15/30/60 minute consultation

2. Communication Platform:

  • We will suggest a preferred video conferencing platform or communication tool for the virtual appointment, such as Zoom, Skype, FaceTime, or another suitable application and send you appropriate link and Google Calendar Invite

3. Initial Discussion and Assessment:

  • At the scheduled time, the plumber and the homeowner connect via the chosen communication platform. The homeowner describes the plumbing issue, provides relevant information, and may show the problematic area using the device's camera.

4. Visual Inspection and Troubleshooting:

  • Using the video call, Sustainable Plumbing will visually inspect the plumbing problem, asks questions, and may request the homeowner to perform specific actions or tests to assess the situation better.

5. Guidance and Recommendations:

  • Based on the visual inspection and discussion, the plumber offers guidance, advice, or instructions to the homeowner on potential solutions, temporary fixes, or troubleshooting steps to take.

6. Diagnosis and Problem Resolution:

  • If the issue can be resolved remotely, the plumber may provide step-by-step instructions, recommend adjustments, or suggest tools or parts needed for repair. They might also offer a timeline for when an in-person visit might be necessary if the problem persists or requires physical repair.

7. Documentation and Follow-Up:

  • Our plumbing will take notes or screenshots during the virtual appointment to document the issue and any recommended solutions. We will also schedule a follow-up call or an in-person visit if needed.

Benefits of a Virtual Plumbing Appointment:

  • Convenience: Allows for quick consultations without waiting for an on-site visit.

  • Immediate Assistance: Provides instant guidance for troubleshooting minor issues.

  • Cost-Effective: Saves time and money for simple fixes that can be handled remotely.

  • Safety: Reduces the need for physical contact or home visits, promoting safety and social distancing, especially during certain situations like a health crisis.

Virtual plumbing appointments are suitable for minor issues, initial consultations, guidance, or preliminary assessments. However, for complex problems or situations requiring physical repair, an in-person visit by Sustainable Plumbing